Comments on: Kudos to Microsoft Xbox 360 Support Team

By: Richard Strattan

Richard Strattan — Tue, 07 Mar 2006 18:26:25 +0000

I’m sorry to hear that Branden, I’ve had nothing but great service from them, I definitely hope your troubles were just a fluke. Maybe if you call them and explain the issues you had in the first place they’ll, ermmm…, expedite your process a bit.

By: Branden Russell

Branden Russell — Tue, 07 Mar 2006 17:01:21 +0000

I do want to add though, that I seem to be more a rare case. Most people I know are more like Richard and had a great experience.

I am just still very frustrated and just that (un)lucky I guess.

By: Branden Russell

Branden Russell — Tue, 07 Mar 2006 16:59:32 +0000

I have an XBox 360 that just stopped working.
I thought I had a pretty good experience with Microsoft at first.

I called in on a Saturday and got a box to ship it back on Wednesday.
I sent it off Thursday, they got it Friday.
On Tuesday, I got an e-mail saying they were sending my repaired unit back. For the next 2.5 weeks, I had to call Microsoft everyday because they lost the XBox and kept lying to me over and over and over.
It was really frustrating. They told me they’d look for it and to call the next day and then say nobody looked for the package.
There is much more painful detail that I won’t bother going into.
I finally got to a supervisor that actually did something. She sent an e-mail to some higher-ups and I got a new XBox 3 days later since they finnally admitted the one I sent them was lost somewhere in the repair center.
Unfortunatly, I might have to send this one back since it has froze up a few times and stopped being able to read the disc once.

By: Chris Leckness

Chris Leckness — Tue, 07 Mar 2006 01:30:49 +0000

I 2nd that emotion!

Welcome back Richard!