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While not a big fan of AOL, they are at least making an effort to address some of the more annoying complaints about account termination.

NEW YORK (Reuters) – Time Warner Inc.’s AOL reached a settlement with 48 states and the District of Columbia under which it will change its policy on account cancellations, officials announced on Wednesday.

The settlement stems from consumer complaints that AOL made it difficult to close down accounts — for example, providing telephone service representatives with incentives for retaining customers who called to cancel the service.

Under the agreement, AOL will change its policy and make refunds to some customers. The settlement also covers other complaints about AOL billing practices.

Read the rest at: http://www.reuters.com/article/technologyNews/idUSWEN927320070711?feedType=RSS&rpc=22&sp=true

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