An Audio Alerts software update for the Treo 750 smartphone from AT&T is now available. Occasionally the Treo 750 can enter a state where sounds are lost for phone calls and notifications. This can result in missed calls and notifications.
Why does a loss of audio occur?
The root cause of the Treo 750 losing Audio Alert capabilities is too many applications utilizing the audio driver. In certain situations when the user activates too many applications that need to share the device audio driver, system sounds and notification sounds can become muted. These applications can include the device Notes Recorder, the Vibrate Motor, Voice Command, Windows Media Player, and/or the camera/video recorder.
All of these applications need to resource the audio driver, and when too many are used simultaneously and an incoming call is made or an alarm is triggered, the device audio driver gets overloaded. In this state, the sound functionality enters a suspend loop, and the sounds do not play.
A residual effect of the Loss of Audio Alerts can manifest itself in the camera/video recorder not functioning correctly. This is due to the fact that this application also accesses the audio driver and therefore can also enter a suspend loop.
How does this software update keep the device from experiencing the Loss of Audio Alerts?
Following the steps below to install the Audio Alerts Update will ensure that all system sounds on your device will remain audible for incoming calls, notifications, recordings (audio and video), and any device functionality that will access the audio driver. This software upgrade will allow the Treo 750 to maintain all application calls to the audio driver and therefore avoid the applications from entering the suspend state loop.
Which devices need to take the Treo 750 Audio Alerts Update?
In order to find out if your Treo 750 device needs the Treo 750 Audio Alerts Update;
- Press Start . Select Settings.
- Select the System tab. Open About. Go to the Phone tab.
- Look at the Software Version. What do you see?
If you see a Software Version that is TREO750-1.13-ATT or TREO750-1.13-CNG, YES, you should install this update.
Note: Devices with software versions other than that stated above need not take this update.
What happens if I reset the Treo 750 after installing the Audio Alerts Update?
If you install the Audio Alerts Update and perform a hard reset you will need to re-install the Audio Alerts Update.
If you install the Audio Alerts Update and perform a soft reset no action is necessary. The Audio Alerts Update remains installed after a Soft Reset.
To install the Audio Alerts Update follow the instructions listed below.
To ensure all device data remains intact, it is strongly advised that the user back up all data via Active Sync prior to installing this update. To find out more about backing up data with Active Sync click here.
- Ensure that the Treo 750 is plugged into a power source.
- Open the file “Treo750AudioPatch-ATT.ppc.cab” by clicking the link below, and SAVE it to the root directory of a miniSD card that is formatted to FAT32. For information regarding formatting a miniSD card click here.
- After loading the file onto the miniSD card insert the miniSD card into the Treo 750 device.
- Once the card is inserted, Press Start on the device,
select Programs, and select File Explorer.
- Choose Storage Card from the drop down menu and tap on the file “Treo750AudioPatch-ATT.ppc.cab“.
- After the update completes, a message will prompt the user to restart the device. Select OK and the device will restart.
Treo750AudioPatch-ATT.ppc.cab (60kb cab file)
For more information visit Palm support- Audio Alert Update
Source: Palm Blog