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While I don’t want runaway legislation, the cell companies are getting a bit carried away with some things.  A 2 year contract with a hefty termination fee is a fair guarantee that customer service will not be a top priority. Then to be forced (or guided) to buy phones locked to a provider, which will cause the average consumer to have to start the 2 year contract cycle over with a new carrier…

Aug. 6, 2007 issue – Hate your cell-phone company? If you answered yes (and chances are you did), just be thankful you’re not one of the 175,000 customers of bankrupt Amp’d Mobile who were informed last week, by text message, “Your svc may be disconnected” in 48 hours. Or one of the Verizon users recently dropped for going over the 5 gigabyte limit on the company’s “unlimited” data plan. Or one of the 1,000 Sprint Nextel subscribers let go last month for calling customer service too frequently. (A Sprint spokesperson says the company felt that since the customers still weren’t satisfied after repeated calls, that “indicated they’d likely be happier using another service.”) No wonder the cell-phone industry ranks among the bottom five businesses in the American Customer Satisfaction Index.

Newsweek via MSNBC: http://www.msnbc.msn.com/id/20010697/site/newsweek/

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