Apple addressing dead spots and CALLING consumers

Posted by Jack Cook on Aug 10, 2007

closeThis post was published 7 years 11 days ago which may make its actuality or expire date not be valid anymore. This site is not responsible for any misunderstanding.

“Today I am in awe of Apple Support,” he wrote. “This may not be true for everyone, but [I] got an unsolicited call at my office from Apple Support on this issue and they were helpful and we put together a return on the phone. “

iPhone2 The AppleInsider had an article discussing iPhone users that are receiving help from Apple after reporting that their handsets have permanently lost responsiveness to touch input across portions of the screen.  It is an interesting story not only because there is a serious issue of the touch screen losing it’s ability to work properly but more importantly it highlighted that Apple READS comments of posts and forums.

I was impressed with the unsolicited call the above user got from Apple.  How many times have you ever heard of a company calling regarding an issue they noted from your comments …. I wonder how they got his number?  Do you think HP would do that?

So this is the second major issue to have an effect on the iPhone since it launch.  Apple is clearly being pro-active in fixing the issues so customers are not without a device … kudos to Apple!

Jack Cook (2711 Posts) - Website | Twitter | Facebook


Jack spent 35 years teaching mathematics, worked as a Dean of Students, and completed his career as a Principal of a suburban school just outside of Boston, Massachusetts. Throughout his years in public education, the computer field has always sparked an interest in him.In his early years as a teacher, he became proficient with computers by teaching himself “BASIC” with an old HP card reader. Handheld computers soon became his passion where he eventually focused his attention on the HP iPAQ. Jack participates in several discussion groups and is currently serving as Senior Editor on Mobilitysite, serves as a moderator in the Microsoft Windows Phone forums and maintains his personal site, Experience Mobility. Jack brings to the mobile device community, news, events, and reviews that generate the same passion in handheld’s that he has had.

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