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Internet phone service provider Skype said early on Friday users continued to face problems logging onto the service as it struggled to fix the problem.

Skype’s posting on its Heartbeat Blog did not say how many of its users were affected, but did say they were working around the clock to fix the problem.

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.

Rest assured that everyone at Skype is working around the clock – from Tallinn to Luxembourg to San Jose – to resume normal service as quickly as possible

About 220 million users, including small business owners, have been affected by the outage, according to a report in the New York Times on Thursday.

Source: Reuters

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