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Here we go! More on the HTC Video Driver Saga that we have been watching like a great soap opera play out! First and foremost, I have to give tremendous thanks to Chainfire at HTCClassAction.org for raising awareness and taking the lead in the fight for HTC to respond and take ownership of the Video Driver problem they have in several devices! If you have not already, please read over at HTCClassAction.org and get familiar with the issues, and the current state of affairs regarding this issue. There is a lot to know, and a lot going on with organizing a global class action lawsuit against HTC. Please support Chainfire and his website!

Now, here is the latest in responses for HTC:

HTC does plan to offer software upgrades that will increase feature functionality, over the air wireless speeds, and other enhancements for some of the phones being criticized, but we do not anticipate including any additional support for the video issues cited in customer complaints. It is important for customers to understand that bringing this functionality to market is not a trivial driver update and requires extensive software development and time.

HTC will utilize hardware video acceleration like the ATI Imageon in many upcoming products. Our users have made it clear that they expect our products to offer an improved visual experience, and we have included this feedback into planning and development of future products.

To address lingering questions about HTC’s current MSM 7xxx devices, it is important to establish that a chipset like an MSM7xxx is a platform with a vast multitude of features that enable a wide range of devices with varied functionality. It is common that devices built on platforms like Qualcomm’s will not enable every feature or function.

In addition to making sure the required hardware is present, unlocking extended capabilities of chipsets like the MSM 7xxx requires in-depth and time consuming software development, complicated licensing negotiations, potential intellectual property negotiations, added licensing fees, and in the case of devices that are sold through operators, the desire of the operator to include the additional functionality. To make an informed decision about which handset suits them best, consumers should look at the product specification itself instead of using the underlying chipset specifications to define what the product could potentially become.

Give me a break! We are talking about the HTC Flagship Device! The Kaiser! This is not the low end version of their range. This is the most feature rich Windows Mobile Device on the market, and as such should have made use of the hardware that they boasted about. How could they expect us to accept worse video playback and performance than on Hermes, 8525, or TyTN!

The upside to all of this is that Chainfire continues to get reports from HTC support that a Video Driver Patch is “definitely” coming.

Lets keep our fingers crossed shall we!

For more information visit HTCClassAction.org

Doug Smith (301 Posts) - Website | Twitter | Facebook