I was charged for an entire year after my first year as a subscriber with Hyperoffice. When I saw the large charge hit my credit card bill, I called to cancel my subscription. It is outrageous that they would charge me for an entire year of service in advance without my explicit authorization (or without warning me in advance that the charge would be applied. I cancelled the service immediately, and I have not been able to get a prorated refund.

When I signed up in 2008 for this service, I was so hopeful that it would be the right solution. The concept is great, but it really caused a lot of problems with my Outlook, and then when I got a new computer with Vista, the Outlook program kept locking up. When I called support about this, I was told that the problem was with my computer. Now that all traces of Hyperoffice have been removed from the computer, it works great (fast and no locking up).

I would not have signed anything with any vendor to automatically renew a service for a complete year so, this authorization must have been hidden in some very small print. I kept every correspondence between myself and anyone at the company. I’ve gone back through all of my records, and I don’t see anything about automatically renewing for a year. The previous payment was made to get a discount in 2008 for the entire year over the month-to-month rate at the suggestion of the sales person.

The service that I have gotten from the company when I was trying to cancel my subscription was deplorable.