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Home » Opinion, Smartphones

Is Windows Mobile Broken, or is it Alive and Well?

closeThis post was published 1 year 8 months 27 days ago which may make its actuality or expire date not be valid anymore. This site is not responsible for any misunderstanding.

I’m no Microsoft apologist.  I’ve used both Apple and Microsoft products, and I just appreciate good quality software.  I look at products with a critical eye, but I’m fair.  I have had the honor to write software that is used in several companies to this day, and I understand the challenges inherent in producing quality products.  So with an open mind, I present 9 reasons why I feel that Windows Mobile is Alive and Well.  So don’t buy that iPhone/Symbian/Palm just yet.

Before we begin, let’s take a look at the task before Microsoft.  They must produce an OS that will work with Smartphones, Pocket PCs and Pocket PC phones.  They must provide engines that allow access to the internet, email, bluetooth, instant messaging, 3rd party software, and allow the flexibility to customize these units, all the while providing stability and speed.  Whew!  Wait a sec, aren’t there vga and qvga devices they must account for as well?  In fact, there are a multitude of things for the Microsoft OS developers to consider.  Perhaps this task is not so easy, hmmm?

1. The Internet

Windows Mobile provides an effective means to access the web.  Most users of Windows Mobile OS devices find that getting connected is a rather simple affair.  The underpinnings of the OS get them connected without much intervention.  In fact, most people don’t look under the hood.  They just turn WiFi on and off they go.  They may not like Pocket Internet Explorer, but then, there are many available browsers available from 3rd party developers such as Opera, NetFront, Minimo and Picsel.  Jenn K. Lee at Pocketables has written an excellent article comparing them all.  Certainly a newbie will find Pocket IE just fine, but once you gain a little experience it’s nice to know you have alternatives.  You may ask, “Why doesn’t Microsoft provide a better browser?” 

Great question!  My guess is that there are several reasons.  A better browser will increase the cost of the OS.  Further, it would add more bloat, and we certainly don’t want Windows Mobile to be more like Windows Vista, do we?  My feeling is that Microsoft is just providing the basics with the OS, and allows us to upgrade as we see fit.  Heck, if we wanted a company to dictate what software we can and cannot use, we could buy an iPhone!  Look at this another way.  When you purchase a car, you get a crappy included car stereo.  If you want to upgrade, you can buy another crappy, overpriced car stereo from the manufacturer, or you can get a high quality stereo OF YOUR CHOICE for a lot less.  And chances are, if Microsoft did include a higher end browser, would it be the browser YOU want?  Choice is a good thing.

I suspect that Microsoft will one day buy another company that has developed an excellent browser, after all, they are not known for their innovation.  In fact, they purchase a heck of a lot of companies in order to get new technologies.  Didn’t they purchase DOS when they were just beginning?  Point made.

Meanwhile, MS provides the means to access the internet using whatever system we have at our disposal, including WiFi and 3G.  Sorry, no 3G on the iPhone.

NetFront

NetFront on my HTC Advantage

2.   Customization

I love the iPhone.  It is beautiful.  Has lots of cool features.  But it’s not customizable.  You are stuck with the OS for good or bad.  But Windows Mobile allows tons of room for making it your own.  Want a cool background photo of your kids?  Want to make it look like an iPhone?  No problem. 

x50v

WinMob 6

MyToday

My today screen – iLauncher

iPhone

iPhone

I don’t know how you can customize the iPhone, but if you look at the top two pictures and you knew nothing about WinMob, wouldn’t you be surprised to find they both are from the same OS?  With products like iLauncher you can create some great looks and quick shortcuts to the programs YOU want to access.  Schweet!  I’m not dissing the iPhone, but I’m a unique individual, and I don’t want the same screen that everyone else has.  Do you?

3. 3rd Party Applications

I like Microsoft.  But I don’t love any company more than the ability they give me to accomplish my tasks.  Microsoft does include tons of software on their WinMob software, but it may not be the best software for the job YOU want to do.  Like I said earlier, if you want a better browser then you have to upgrade.  Likewise, IF you want a better contact management system, then you have to upgrade.  Is that a bad thing?  Let’s put it this way, if I want the Cadillac of contact management programs, the Mercedes of music players, and the Rolls Royce of movie players, then I have to upgrade.  But MS provides all these programs already.  Admittedly, their versions may be classified as simplistic, but then that keeps the cost down, provides the basics, and most importantly, they allow for 3rd party innovation. 

Would it be a perfect world if MS provided the top end of all the different software you wanted?  If you say yes, then you are a complete nimrod.  Need I explain?  I will for those of you who are newbies.   You experienced WinMob people can skip ahead to the next section.

If Microsoft provided the top end software in every category, your WinMob device would cost several thousand dollars, be massively bloated, and have tons of stuff you don’t need or want.  If MS wanted to provide the best in each category, you would have to carry a WinMob device that weighs several pounds.  Check out PocketPCMag.com’s Best Software Awards from 2007.  There are 10 categories and hundreds of titles.  Should MS provide the best software for each category?  If you want to buy all your software from one vendor, then get the iPhone.  Otherwise, give me FREEDOM OF CHOICE!

I use lists, so I bought ListPro.  For contact management I run with Pocket Informant.  They are affordable, well constructed, and what I want.  And for each of those softwares there are many competitors.  That’s nice.  If someone else wants to step up and offer something better, then you and I have the freedom to change.  And if we’re happy with the included software, then we don’t have to spend another penny.  That’s what I’m talking about!

Seriously, there’s nothing wrong with alternatives like the iPhone, Symbian stuff or Palm doodads, but I like choice and I like cost effectiveness.  If I want to spend a minimum of $399 for an iPhone plus the higher fees AT&T charges, that’s my right.  Right?

But is their (iPhone) included software the best in class?  Are there alternatives?  Yeah, that’s what I thought.

4. Finger Friendly Apps

I use my stylus to write notes on PhatPad, other than that I don’t care for it. 

phatpad

When Apple introduced the iPhone, they brought some beautiful innovation to the table.  And chief among their introductions are finger friendly apps.  This has spurred some innovation on the WinMob side.  For example, I now use ZoomBoard as my main text input program.  To be sure, WinMob includes four input methods, but ZoomBoard kick’s their uhm, rear ends. 

zoomboard

And I can use my fingers.  In fact, I like ZoomBoard so much, I don’t use the included keyboard on my Advantage.

htc-advantage-thumb

Many other Finger Friendly Apps are being developed as well.  Isn’t it satisfying to know that if there is a gap in your software lineup, someone is out there filling it?  What?  Did you just say that?  Let me get this straight, you just asked, “Why didn’t MS think of that?  Why don’t I just buy an iPhone and I’ll have all those Finger Friendly Apps natively?”

You can.  Isn’t that nice?  But then you are stuck with one form factor.  Granted, the iPhone is a nice form factor, but WinMob devices come in many, many varieties and flavors.  So add to customization, variety.  It really is the spice of life.

5. Bluetooth

Bluetooth is a nice feature, but the technology has limits.  Namely, it only works within 30 feet.  It has to accommodate the myriad headsets that use that protocol, yet you don’t want it to suck up too much power.  Maybe a future version will improve upon the current system, but either way, if you want to get fancy and use your device with stereo headsets over Bluetooth, you’ll be disappointed.  That’s because Bluetooth stereo headsets are far from approaching the fidelity afforded by similarly priced wired headsets. 

On the other hand, MS has done a fine job of including the many protocols necessary to use the multitude of available Bluetooth products, such as keyboards, GPS receivers, and mice, to name a few.  They are easy to pair and work fine – even for the hundreds of available products in the marketplace.  Hopefully high fidelity stereo will arrive soon.

6. Swiss Army Knife Factor

We are demanding users.  We expect our devices to do everything great.  And why should we not?  When it comes to simple things, like making phone calls on your WinMob device, shouldn’t it be easy?  Thankfully, it is.  But not everyone has a giant screened Advantage with giant phone buttons to dial.  And you know what?  I often use Pocket Informant to find contacts whose numbers I want.  The contacts are a bit on the small side, so I sometimes have to whip out the stylus.  Yuch.

contacts 

Ok, actually, I never whip out the stylus, because I use ZoomBoard to find contacts.  And there are 3rd party PIMs that are more finger friendly than PI, but either way, dialing a contact is not a straightforward proposition on WinMob.  But sometimes you make sacrifices to get more.  My Nextel phone, for example, allows me to easily find contacts and dial them, but it’s a bloated phone that carries limited information, no 3rd party software, and overall is a crappy phone.  I think you get the point.

7. Utilities

Wouldn’t it be cool if everything you ever bought was custom designed the way YOU want it to be?  Get real, it ain’t.  When I upgraded from TomTom 5 to TomTom 6 I found a real oddity, for example.  TomTom 5 would maximize the system volume automatically, so even if I left the volume at a low level, the full volume would be available in the application.  But TT6 uses the the set system volume.  So if I leave the volume at a very low setting, the max volume in TomTom is also very low.  That’s quite annoying, considering I always leave my volume at the second to lowest setting.  To fix this, I had to find a utility.  Luckily, Nivanov, an Aximsiter, wrote the TomTom 6 Volume Override Loader to remedy this.  So even if my system volume is muted, I can hear it loud and clear when TomTom is working. 

I don’t expect any company to be perfect, because perfect is simply what I deem it to be.  Your perfect may differ.  So if a company that only produces one software program, like TomTom, writes a great program but with an odd quirk, how can I expect a company like MS to write an OS that encompasses every program I use, to make it exactly the way I want it? 

I can’t.  I will find some quirks in the OS.  Like the X at the top of every program.  I expect it to close the program, but it doesn’t.  It just minimizes it.  That’s weird.  But then there are tons and tons of cool utilities to overcome the quirks that I see in the OS.  Which ones do you see?

8. Active Sync

I sync lots of stuff.  So do you.  One thing I don’t sync is Outlook.  I use Act! Software instead.  I’m glad MS includes Pocket Outlook for those of you who use it, but I prefer a different application.  And to sync it to my Pocket PC I use Companion Link software.  It works great.  I can view my contacts, calendar, to dos and more on my Pocket PC with Pocket Informant.  Isn’t that cool?  Who woulda thunk?

calendar-thumb

Syncing is seamless.  I sync other stuff too, like my ListPro files and PhatPad notes.  MS also provides a way to sync other files as well, such as Excel Spreadsheets and Word Docs.  But if you want to sync these files without using your desktop WinMob folder, you’ll need third party software such as Easy Sync, which I am reviewing now.  Again, MS provides the minimum, and gives YOU the option to improve on this category if you so choose. 

9. Advanced Usage

Some of us are risk takers and like to do some crazy things with our WinMob devices, while others never add any software or mods.  I fall somewhere in the middle.  I’ve written some apps, and have done many mods, but one thing I don’t like messing with is the registry.  But I appreciate the fact that I can hack it if I want.  I’ll never own a gun, but I can.  I’ll go to XDA Developers if I’m in the mood to make some serious changes, but I don’t have the time or the desire to make system level changes.  Having the access to great developers is wonderful.

I Conclude

WinMob devices are Swiss Army Knives.  The same device plays music, movies, calculates, keeps PIM info, connects to the internet, runs GPS apps, plays games, and tons more.  I am thrilled that I can customize my device to run the way that I want it to run.  I am not stuck with apps from one company (read: monopoly) and, in fact, can download many free apps, professional apps, or I can just enjoy the included software.  I view the OS as a springboard for my desires.  I don’t view it as a cure-all for everything I want to do.  That’s ridiculous.  You’d have to be a Socialist to want that.  MS has provided us with a platform that we can decorate to our taste.  Contrast this with the iPhone.  Apple dictates what software you can have.  They don’t allow 3rd party software.  They decide what you will get.  And you pay a premium for their included apps.  When they do allow 3rd party apps, you will likely pay a royalty to Apple for the privilege. 

MS provides just the basic software.  Pocket Excel and Pocket Word may not be great, but they do the job.  YOU have options if you want to upgrade.  You can even find many programs that are free.  You can even write your own.  Freedom.  Customizability.  Variety.  You can’t beat it.  There are things that I want in my WinMob OS that I still don’t have.  And if MS doesn’t provide them, someone else will.  Competition kicks you in the ass.  Look for the next version of WinMob to be even more finger friendly.  But don’t expect premium versions of all software.  You can’t afford it.

Self34

This is me using WinMob oS

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  • Steve Laser
    Thanks to all who commented. The purpose of articles like this is to spur a debate that will help inform all who read and or participate. As always, I welcome comments that both agree and disagree with my premise. Debating is fun and helps educate. If I wrote articles that everyone agreed with, such as, "Water is good for you", or "The iPod is a great personal music player", then what would anyone learn from that?
  • JNGold
    Well put Patrick! That's coming from someone experienced with both platforms.

    Has anyone mentioned that Apple has blown away MS and OEM's with regards to getting updates and fixes out to the customer? Nevermind that Apple has been much more proactive in pushing fixes out than MS has, but also that updating the iPhone is perhaps the easiest process I have experienced in my 8 years of using mobile devices. I have updated my wife's iPhone each time an update was offered by Apple and it was seamless. Compare that to the pain and suffering of updating a typical WM device. Anyone experience the 10 page update process needed to update the original Blackjack to WM6? Or how about having to re-apply all the hacks (which are absolutely needed in some form or another to make a WM device actually "usable" in the "real world"), and application each time an update is pushed out.

    Apple is not perfect. Of course WM provides more "raw" functionality out of the box than the iPhone. However, the iPhone has brought more people in the world of using smartphones as evidenced by its sales overtaking WM in the USA in the span of MONTHS. Apple is being very careful about opening up the iPhone to any tom, dick, or harry developer as evidenced by Apple's wanting to implement some form of certification process similar to Nokia's s60 platform.
  • patrickj
    Steve - I often enjoy your writing, but have to disagree with you on a lot of what you've set out here.
    I think this is a rambling post, with some hugely flawed arguments, and several places where you appear to disagree with yourself in the space of a paragraph. In no particular order, things I would question:
    Reason Number 1 is 'The Internet' - hmmm, is the internet a unique feature of Windows Mobile? Think maybe you wanted to title that web browsers or something - although your argument is very weak anyway, in that you say that most users dislike 'Pocket Windows Explorer' (wrong name there too) and go off looking for other alternative browsers. I don't see how you can grade that as a plus point for WinMo in that case. The fact that you choose another browser is covered by your customization points - so I'd say even your own writing in that section adds up to zero points for the OS.
    You suggest that providing a better browser would add cost and bloat to the OS. Why? And how do you come to that conclusion? MS devotes development resources to providing PIE - how do we automatically assume that making it less crappy will cost more and bloat the OS - that's not any sort of given.
    In Reason Number 2, you first state that the iPhone is not customizable, and then say you don't know how to customize it. OK, which one then? You can customize the iPhone's look and home screen and many people do. This is *not* supported by Apple, but then again how 'supported' are you really when you customize a WinMo device? If you add skins and customize to your heart's content with iLauncher or other 3rd party apps, do you think MS or your carrier will support you if your device then becomes unstable? They won't - they'll advise you to remove 3rd party software and hard reset your device. Not really very different to customizing the iPhone in that respect.
    In your 3rd party apps section you tell us that:
    "Seriously, there’s nothing wrong with alternatives like the iPhone, Symbian stuff or Palm crap, but I like choice and I like cost effectiveness. "
    So, there's nothing wrong with Palm, but you just labeled it as crap??? Also, as far as I'm aware both Palm and Symbian are entirely open platforms, offer plenty of 3rd party apps, and many that are just as 'cost-effective' as Windows Mobile.
    Finger Friendly Apps is another reason listed - but again you appear to defeat your own argument in that section, since you point out that this is an area that is only starting to be developed in Windows Mobile apps, not one that the OS could be said to excel in by any stretch.
    Reason Number 5 is Bluetooth - a bit like 'the internet' this one - Bluetooth is not unique to Windows Mobile and I don't really know what point , if any, you have in that section.
    Reason 6 is Swiss Army Knife factor, which may well be a good one for Windows Mobile, but you mainly talk about how it is not very easy to make a phone call to a contact in the OS - not sure how that does in backing up your argument.
    Reason 7 is Utilities - mainly to fix annoying quirks in the OS judging by your section text - again, not exactly a strong sales pitch - 'There are lots of great utilities out there to fix the really annoying things in WinMob' doesn't sound great as a slogan.
    And then Active Sync - well, please - if that is considered a strength than God help us.
    I do believe Windows Mobile is alive and well, not sure anyone would argue with that. It may not be leading the way in the Mobile OS field though, and I can certainly say your 9 reasons wouldn't have me thinking it is ...
  • cgavula
    You start by saying that you're not an MS apologist, but then you spend the entire post "explaining" what a hard job MS has. I'm sorry, but that is the very definition being an apologist!
  • edge777
    TMAN, I am glad there are guys like you who have tried every device, have the experience, and can provide a truly un-biased opinion (you're still using both). The author of this post claims he is un-biased, but the anti-iPhone comments abound throughout.

    I still go my first post. Microsoft will once again try to jack all the ingenuity that Apple has brought to the table. One problem... they tried that with Vista (nuff said).
  • dyastrab
    Agree with your article. My brother bought his iPhone at the same time I bought my Verizon XV6800. The iPhone is cooler and more user friendly, but after a few months, the polish has worn off and he wishes he could do more with it. WM might never be as stable as a closed operating system, but ultimately it's more capable.
  • JNGold
    People put the iPhone in the drawer? Have you been under a rock? Do you know that the iPhone has surpassed WM phones in terms of sales in the US? If people were putting them "in the drawer", how then does the iPhone surpass WM in terms of internet usage and Google hits?

    LOL! While I continue to use a WM device, it should be noted that Apple has surpassed WM in many ways in getting the devices out to the consumers and making tech easy to use to the point they want to use it. How long did it take? A handful of months?
  • TMAN
    I switched from Windows Mobile to the iPhone and am finally in Heaven. Is it perfect? No, but it works every single time I turn it on. I rebutted the iPhone once just to see how to do it and never since. I have had it for about 2 months.

    I am no noob either. I got into PDAs in the early 90's starting with a Casio BOSS and owning almost every significant PDA since then. Apple Newton 2100, Velo 1, Compaq iPaqs galore, Treo 600, Casio E series, HTC 6700, HTC Advantage, etc. None have given me a user experience that was trully a joy to use and worked 100% of the time.

    One area that blows my mind is seamless WiFi to Edge switching. My Advantage sometimes will not connect to my WiFi network at home or at work. The iPhone finds it and connects with out my intervention. The experience is amazing. The keyboard is the beat I have used. With the auto correction I really type faster than I did on the 6700 and Treo 650.

    I still use my Advantage as a business phone. But I use the iPhone for business email using Visto. The email on the iPhone is by far the best I have ever used.

    I could go on and on but the fact of the matter is that we all have a choice. There are those of us who are tired of being an IT guy and use Macs and the iPhones.

    Typed on an iPhone in Play del Carmen.
  • Great article, I am not saying WM6 is not without its faults, in fact it has many, but this comment: "Heck, if we wanted a company to dictate what software we can and cannot use, we could buy an iPhone!" is exactly why I can't bring myself to buy anything from Apple.
  • This was an EXCELLENT commentary Steve.

    As time has moved on from the initial introduction of the iPhone, I find it absolutely amazing at the number of folks that have put it in the drawer and have gone back to Windows Mobile. Why?

    In the final analysis, Windows Mobile gets the job done, 3rd party developers have created incredible applications that enhance your experience and probably most importantly, YOU are in control rather than being controlled!
  • MSfromtheOC
    I have to reject the premise of this post. MS does NOT have to provide an OS to all these devices (smart phones, PDAs, and PDA phones). They don't have to provide hooks for 3rd party developers. There is no law saying that what Microsoft provides has to be all things to all people. The difference between Apple and Microsoft is that Apple is focused on managing the customer experience, therefore it provides a limited number of products and solutions to meet specific needs. Microsoft has CHOSEN to be all things to all people and is now reaping what they have sown...
    Apple, Blackberry and Nokia are winning the phone wars
    Apple owns the personal media player market
    Apple's growth rate in computer sales dwarfs Microsoft's at the high end of the market. Meanwhile, eeePCs and other Linux devices are coming in and taking share in the lower end of the personal computer marketplace.
    Adobe still owns the graphics software market
  • edge777
    I have an HTC with WM6, but plan on getting an iPhone. Why? Everything about my software is mediocre. Worse, it's slow and un-reliable. I've missed calls due to a lock-up, and had to embarrisngly wait to enter in calendar or conatct information due to a soft reset. Ah, you may be thinking I'm a noob or have overloaded my device. Neither is true.

    I'm not gonna dis WM6 as much as you biasedly did the iPhone. Ultimately it's a choice. I moved to a Mac about 4 months ago and wonder why I didn't do it sooner. It's a dream compared to Windows.

    Oh ya, the iPhone. All it's apps come out of the box working awesome (but, you said it right: Windows=no innovation, Apple=cutting edge). My guess WM7 will look oddly like an iPhone (but will crash, lol). And, unless you've been under a rock, there are many 3rd party iPhone apps, and Apple is releasing their iPhone SDK this week.

    WM dying? No. But, it must improve greatly, and will never compete with a device that comes out of the box working perfectly.
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