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Sometimes it is hard to remember that Canada is another country and that there is “international” billing

PORTLAND, Ore. — A Portland family racked up nearly $20,000 on their AT&T bill, local station KPTV reported.

The Terry family said they wished they would have received some kind of warning before receiving their 200-page bill in the mail for $19,370.

In July, their son headed north to Vancouver, Canada, and used a laptop with an AirCard to send photos and e-mails back home. The bill showed he used the service 21 times, but because he was out of the country, the activity added up to thousands of dollars in charges.

AT&T said the AirCard allows users to connect to e-mail, the Internet and business applications while traveling, but the company told the family that international use wasn’t included in their cell phone plan.

The Terry family said they asked an AT&T employee about the service before their son left the country. They said they were told nothing about international fees.

Dave Terry also said they were never contacted by the company to be alerted of the high fees.

“(We) have a bill that runs normally $250 to $300 for our cell phones,” Terry said. “When AT&T saw the numbers getting over $1,000, I would think it’s their responsibility to inform us that something was amiss because that card could have been stolen.”

An AT&T representative said they’re treating the matter seriously and looking into it. According to the company, they hope to have an answer for the family in the next few days.

http://www.wnbc.com/money/17390103/detail.html

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