The new Axim came in for my Dad today (less that 24 hours after calling tech support) I backed up everything on the Old X5 and just restored it all to the new one. Worked like a charm. Before I boxed the old Axim up, I took a pic of the D-Pad probem. Notice the button positions at 12:00 and 3:00 are very close to the case and 9:00 and 6:00 there is a large gap? That is the D-Pad problem.
Hope this helps.
Regards
gordy