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Same happen to me when I originally got my X5 broken with no reason just after a couple months of purchase date. Dell sent me a REFURBISHED replace unit. After 3 days complanning and whinning nothing changed. I just got stuck with the refurbished unit for $395 originally paid. I can tell for sure Dell support really sucks. Wont personally buy any device from them again. Even do, my X5 is just great. Great device with the worst customer support.
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