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Yep, they sure are pleasant, but definitely aren't helpful.
At least you got a reply...I am still waiting.......zzzzzzzzz
I too purchased my ax in early June and am too very peeved at Dell's lack of understanding of it's customers needs here in OZ.
So from what you are saying we won't even be able to purchase the update, let alone get it for free because we are within the 30 days?
That really stinks!!!
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