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I'm sure Dell will eventually offer the upgrade as it becomes the standard OS for the Axim. However, a response from Dell of that nature is not unusual to say the least. It seems to me, sometimes the people you reach at Dell are helpful and other times, you encounter the representatives who are truely reflective of Dell's nature. My advice would be to continiously call them nonstop until you reach a resolution. Just because one person is unhelpful does not mean the next will be also. I've had fights with their customer service reps that have lasted over 45 minutes. Eventually when they gave in I thought "Gee, why couldn't they have done this in the 1st place as obviously they had the power." If all else fails, backup your Axim, send it back and reorder.
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