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That usually means some program has crashed and locked up the processor. The problem is finding out wich one.
Try 1) Do the fake server trick. That will take care of activesync.
Try 2) Before you turn it off go and stopall processes. At least see which processes are still running, that way you might figure out which one is causing the problem. I have seen this regularly when turning the system off while a game is still running.
Try 3) Turn the system completely off. Push and hold the on off button until a pop up comes that says you are about to turn the system completely off and you will loose all unsaved data. Say yes and it will shut completely off (as complete as it gets). No programs are running.
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