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Originally Posted by Patrick Y.
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I tried on their online customer chat, but they told me that they only deal with items that's less than 21 days old. Maybe phone and online chat support are different?
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That's strange. I did an online chat to have my nearly 3 year old monitor replaced. I prefer online chat so there is less misunderstanding of spoken words and it's easier for you to provide information like serial numbers and addresses. Of course, they still got part of the address wrong...