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Are you trying to sync it through the USB cable/cradle or the BT/Wifi?
Try the USB connection. Also incase you have tried the USB already, check if the USB cable needs to be wiped clean and then reinsert in the port (trying a different port may help too)
With the Wifi/BT you may have to check settings of your connections on the PC.
Hope the above helps.
Best of Luck!
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