Sounds like you guys got a good tech. I called them today and they refused to acknowledge there was a problem with the Axim and WM2003. They just blamed it on memory.
Weird when nothing is in there that it can be the memory's fault.
We'll see what happens by next Friday. I'm giving them till the end of the month for this fiasco to get straightened out. If not, it's time for an iPaq.