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Just a suggestion, but if you're using the self-extracting method, try a hard reset before attempting a restore. I've used Sprite for a few years and the only time I had a problem was when I tried to restore and some of the files were in use. A hard reset before restoring fixed it.
I've done many restores without any problems, usually after trying software that I did not want to keep, the restore wiped all traces of the install from my ppc.
Gary
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