Gigi -- I can open Activesync (3.7.1) on my PC's, but it does not recognize a connection. For 3 years prior to January the Activesync program would open as soon as I put the Axim in its cradle. There are no firewall problems. I've also tried plugging the usb cable into all of the available ports without success. Regarding the connectors, I have looked - even with a 10X magnifying glass - but I don't know how to tell if the connectors are damaged. Do you know if there are enlarged photos available that show what to look for?

Leex50 -- I did not know you could use infrared to sync to a laptop. When I get home I'll see if my laptop has that capability. Unfortunately, my desktop PC at work is the computer that usually has the most up-to-date contact info. I guess I could export a .pst file to my thumb drive and copy it to my laptop at home, then do the IR sync. Thanks for the tip. Can you use IR to sync to Avantgo?