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I know you have already tried reinstalling AS, but how about trying version 3.8? Make sure you reboot your PC as well as soft reset before connecting for the first time though. And if you have a sync cable or any other way of connecting your device to your PC, you can try that too.
One more thought: before you try reinstalling AS, try deleting your current partnership then syncing if you haven't already done so. You can do this by going to Files - Delete Partnership when your device is not connected. If you have created more than one partnership in the past, make sure all of them are deleted.
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