Originally Posted by JakeRich
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I don't usually rant, but I'm really unhappy with the shoddy service at HP right now, so I'm posting this as a warning to others...
... According to HP, when I called at 8 am this morning their action was to send an email to the repair center at 3:30 pm to see if they have any units in stock. The manager, Jennifer, whom I spoke with this afternoon insisted that my service agreement clearly spelled out that they would ship the replacement when they had it, not necessarily the "Next Business Day." As of now, I've had the HP for a month, it's worked 1 week of that month, it's unreliable, undependable and basically an expensive brick on which I've paid for a service contract that means nothing...
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I count my blessings that I'm not having any of these problems (and the fact that I don't need to use the CF slot right now). The only problems I had were self-induced. But my self-inflicted wound unvealed the alarming interpretation HP has of "Next Business Day Exchange." To them it refers only to the class of SHIPPING for the replacement and has nothing whatsoever to do with WHEN it will ship. They refer to what the contract clearly states, and yet...they have yet to ship me a copy of the contract. Legally speaking, I wonder if I can get a refund for the contract price. After all, without the terms of the contract, how can I be said to have AGREED to the terms (other than what is on their website, which is in direct contradiction of their support line)?
I also purchased this currently worthless contract; and hopefully I won't need it until they have some in stock at their theoretical repair center.