wrong plan. That's for accidental damage replacement. I got the plan numbered U7844E "Next Day Hardware Exchange." And, you see, I have a transcript of a dialog with the HP Instant Support Professional Edition Chat with a technician who specifically said for me to sign up for the service. Once I did that and then came back to open the ticket, a new technician tried to cite that passage, at which time I pointed to the previous chat (they keep them) and she immediately took an entirely different tone...and set up for my "immediate" replacement. And, by definition, the hardware is in the "original working condition," i.e., as it was shipped to me. It never worked properly from day one. It's not "working," so I suppose they could trip me up on that, but they've agreed to the replacement...eventually...whenever their Next Business Day may be.
Bottom line, it's deceptive. BTW, here is the text from the website at HP where you get the details of the plan:
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Quote:
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A convenient, cost-effective alternative to onsite hardware repair
Replace failed hardware units quickly and conveniently with HP Services' reliable next-day exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to onsite repair for HP products.
A permanent replacement unit is shipped overnight via premium airfreight to your location. Shipping charges - for both the returned and replacement products - are prepaid by HP. Replacement units are new or refurbished to like-new condition.
Next Day Exchange is particularly suitable for products that do not carry critical data, or in instances when your data can readily be restored from back-up devices.
Choose Next Day Exchange Hardware Support when you need to:
• Replace defective hardware the day after it goes down
• Take advantage of convenient door-to-door pick-up and delivery
• Rapidly access over-the-phone problem diagnosis and technical support
• Find a cost-saving alternative to onsite hardware support
Service Highlights
• Remote problem diagnosis and support - HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
• Next-day exchange - If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next-day delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US. Service within 1 to 2 days is available in selected areas of Alaska and Hawaii.
• Standard business hours coverage - Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays. Extended telephone support may be available for selected products.
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Nowhere in there is the word "available" to be found. It says, "Your permanent replacement unit will be delivered by 10:30 am the following business day in most areas within the continental US." Don't think it can be much more clear than that.
