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FrinkTL · 04-10-08, 10:11 AM

I just got off the phone with an HP Complete Care representative. After some persistence on my part, I managed to coerce her into sending me a copy of the contract terms. I received a PDF titled, "HP Care Pack Support Service Agreement." True to HP's pattern so far, the document has 2 pages devoted to the "Customer Responsibilities" and NO section at all detailing HP's responsibilities. The document is extraordinarily generic and makes NO mention WHATSOEVER as to when replacement products can or will be sent. In short, it lists my responsibilities and the legal limits of HP's Liability and Remedy. Since it's meant to cover all contracts, it is of absolutely no use to any of them.

I will have to call back (AGAIN!!) to the Complete Care number (you can just call Technical support and ask for the Complete Care team). Any wagers on whether I will be able to obtain the specific terms of the specific contract that I purchased?

04-10-08, 10:11 AM	#9 (permalink)
FrinkTL Aximsite Minor League Member Join Date: Dec 2006 Location: Nassau, NY Posts: 200 Device: Motorola i560 Carrier: Sprint Nextel Thanked 10 Times in 8 Posts	Where ARE the Contract Terms? I just got off the phone with an HP Complete Care representative. After some persistence on my part, I managed to coerce her into sending me a copy of the contract terms. I received a PDF titled, "HP Care Pack Support Service Agreement." True to HP's pattern so far, the document has 2 pages devoted to the "Customer Responsibilities" and NO section at all detailing HP's responsibilities. The document is extraordinarily generic and makes NO mention WHATSOEVER as to when replacement products can or will be sent. In short, it lists my responsibilities and the legal limits of HP's Liability and Remedy. Since it's meant to cover all contracts, it is of absolutely no use to any of them. I will have to call back (AGAIN!!) to the Complete Care number (you can just call Technical support and ask for the Complete Care team). Any wagers on whether I will be able to obtain the specific terms of the specific contract that I purchased? __________________ Tim:) HP iPAQ 211 2GB SanDisk SD ThinkOutside Sierra Bluetooth Keyboard Pharos GPS w/ Bluetooth Dock HP 2133 Mini-Note 1.6GHz VIA, 2GB DDR2 RAM 120GB 7200RPM HDD with Drive Guard 10/100/1000 Ethernet with Bluetooth 2.0 running Windows XP Pro Kid's Pocket PC (to make homework fun): Axim X30 (High) ThinkOutside IR Keyboard PLUS the following RETIRED (but still functional) devices: 1. Sharp Mobilon 4100 2. iPAQ 3150