On the second attempt to get the information, I was provided the following link when I asked for the legal terms of the contract:
Accidental Damage Protection. You'll note that it it contains the same information as already listed in this thread.
I replied to the email to request either:
- Confirmation in writing that the URL contains the LEGAL TERMS of the contract, OR
- A WRITTEN copy of the actual LEGAL terms of the contract.
I highlighted the contradiction expressed by the Technical Support staff and reminded the representative that it is ILLEGAL (in New York State, at least) to sell a contract without furnishing the purchaser with a WRITTEN copy of the contract terms. Any bets on what will happen?
NOTE: My contract is for Accidental Coverage (whereas JakeRich's is just for non-accidental exchange). However, since both are listed as "Next Business Day" replacement, that part of the contract should be common between them.