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FrinkTL · 04-10-08, 04:12 PM

Originally Posted by JakeRich

FrinkTL, my non-legal mind agrees. I seem to remember a few years back software vendors tried to put the terms of the contract INSIDE the sealed CD envelope, with terms that said you had accepted those terms by breaking the seal. I think several states got after them about that, so that now the terms are on the outside of the CD envelop. Given that the only available terms were what was posted on the website, and that nowhere in the purchasing process were any different terms presented, I think you would be logical, if not legally right.

On another note, to give credit where credit is due, Alan did send me an email confirming the shipment of my replacement unit. He even provided the tracking number! At least one HP tech service person follows through on their promises.

Of course, that's the minimum expectation that Alan met. It's only the prior extraordinarily POOR service that makes this "standard" level of service stand out. As for Alan personally, compared to his training, he went "above and beyond" to satisfy the customer.