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If you did a hard reset only 2 days ago it can't hurt to do another one.
It sounds very strange that you aren't getting any menus when you tap and hold.
What sort of security settings do you have on your home network.
WEP, WAP etc or is it unsecured?
Is it set to Mixed mode, ie; b and g, Axims won't connect to just G
Also there can be problems connecting to WAP.
I would Hard reset, turn off any security on your router and try to connect before you install any other software.
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