Dear Dommg,
we have read your article and would like to help you. I am a employee of Handster, the company which runs the iPAQ Choice Portal for HP since 01/2008. If you did buy a guarentee, could that be a Care Pack? In that case it is a offical HP product, for which you did get registered at HP.
Please send us a much informations as you have, also the invoice for the guarantee to
shop@ipaqchoice.com and we will find a solution.
Thanks in advance.
Your IPAQ Choice Team