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ender58074 · 07-12-03, 08:30 AM

...but it's important to keep in mind that consumers should get the product they paid for. Dell has not officially confirmed that any sort of fix is on the way, and judging from the Dell tech support guy I spoke with, the left hand has no idea what the right hand is doing. Issuing a fix for problems percieved by users would be a wonder within such a short time frame, but issuing a public statement acknowledging that there is in fact an error and that a patch is in the works would not require 'weeks and months' to produce.

In defense of those users who may be overreacting to performance slowdowns, remember that the reason many people are in these forums are rabid Axim fans - and those ditching in favor of another company's solution are relative newcomers who may find themselves in a tight situation when it comes to making a decision about returning the unit within the allowed 30-day period or waiting to see what happens. Seems sensible to me that, should you be dissatisfied with the product you just purchased, and no support currently exists to acknowledge rectification of the issue, switching to another product is the way to go, especially when the other product apparently has no problems resembling those of the Axim.

For me, I'm keeping the damn thing...they can pry it from cold, lifeless fingers. But there is an issue here, and people deserve to stand up for themselves when a company is not moving to resolve a broken-when-it-shipped product. I don't know about you, but $300 matters, and I want the most bang for my buck.

07-12-03, 08:30 AM	#21 (permalink)
ender58074 Aximsite Prospect Join Date: Jul 2003 Posts: 15 Thanked 0 Times in 0 Posts	Good points... ...but it's important to keep in mind that consumers should get the product they paid for. Dell has not officially confirmed that any sort of fix is on the way, and judging from the Dell tech support guy I spoke with, the left hand has no idea what the right hand is doing. Issuing a fix for problems percieved by users would be a wonder within such a short time frame, but issuing a public statement acknowledging that there is in fact an error and that a patch is in the works would not require 'weeks and months' to produce. In defense of those users who may be overreacting to performance slowdowns, remember that the reason many people are in these forums are rabid Axim fans - and those ditching in favor of another company's solution are relative newcomers who may find themselves in a tight situation when it comes to making a decision about returning the unit within the allowed 30-day period or waiting to see what happens. Seems sensible to me that, should you be dissatisfied with the product you just purchased, and no support currently exists to acknowledge rectification of the issue, switching to another product is the way to go, especially when the other product apparently has no problems resembling those of the Axim. For me, I'm keeping the damn thing...they can pry it from cold, lifeless fingers. But there is an issue here, and people deserve to stand up for themselves when a company is not moving to resolve a broken-when-it-shipped product. I don't know about you, but $300 matters, and I want the most bang for my buck.