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I called back, because I wasn't happy with the idea of simply shipping back the Axim without an RMA number. Tech#2 took my info (I called to report a crackling sound in the speaker when powering on, a spongy D-Pad, and slow performance.... Tech#2 is sending out a new unit with a prepaid return box for the old one.
Sheesh, 2 calls and 2 drastically different outcomes! Obviously this new replacement won't be any better performance-wise, but at least it'll buy some time to see if Dell really owns up to the problem. There might even be a longshot chance of them sending a new unit with PPC2002 instead.
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