I wrote to dell asking about the issues with the new software this was the form letter i recieved back.
Dear Mr. Braunstein,
Thank you for contacting Dell Online Customer Care.
I understand your concern with regards. Please be assured that
our management is making improvements on all the feedbacks that
we have gathered. All of the issues that was brought regarding
the softwares is already been taken cared of by the correct authority.
I assure you that this situation is not indicative of the quality
of service Dell is capable of providing. We appreciate your
taking the time to share your comments with us. Your comments
are very important to us and will assist in making improvements
where necessary.
I have forwarded your message to management and I assure you
they will look into this issue and will work on making improvements
based on your feedback.
Once again, I thank you for sharing your experience with us.
Whether the feedback we receive is positive or negative, it remains
a crucial tool for determining how we can best improve our products
and services. If you have any further questions or concerns,
please do not hesitate to contact us.
If there is anything additional that you need, please feel free
to visit our online Customer Care Center at:
http://www.DellCustomerCare.com.
Again, thank you for choosing Dell Online Customer Care.
Respectfully,
Yvette
DTC23301
Monday - Friday, 10:00 am - 7:00 pm CST
Dell Online Customer Care