I wouldnt get my hopes up just yet...
I got this from another problem I had with Dell... and almost a week later still no sign of life from anyone, not a single answer or any of my problems resolved....
Thank you for contacting Dell Customer Care.
I apologize and truly regret any frustration this matter may have caused. I assure you that your situation is not indicative of the quality of service Dell is capable of providing. We appreciate your taking the time to share your experience with us. Your comments are very important to us and will assist in making improvements where necessary.
I have forwarded your message to management and I assure you they will look into this issue and will work on making improvements based on your feedback.
Once again, I thank you for sharing your experience with us. Whether the feedback we receive is positive or negative, it remains a crucial tool for determining how we can best improve our products and services. I truly regret any inconvenience or frustration this matter may have caused. We value you as our customer and your satisfaction is very important to us.
If there is anything additional that you need, please feel free to visit our online Customer Care Center at:
http://www.DellCustomerCare.com.
Again, thank you for choosing Dell Customer Care.
Respectfully,
Austin