With Dell's attitude toward this and the 'nothing is wrong' attitude, when the time comes for me to upgrade, I will be looking VERY heavily toward another company.
I have been a devout Dell customer. I have only had Dell laptops and purchased Dell desktops for family and myself, 5 desktop units and 3 laptops overall. I don' t like their handling of this. It's typical corporate manuvering which always hurts the employees and customers.
Dell employees also needs to remember that this type of information will hurt them. The management need to think of negative responses, in terms of how the public responds to it ,such as how my thoughts of Dell are currently.
I don't even have a MM2K3 unit, nor did I order the MM2K3 upgrade. I simply don't appreciate the customers being held in the dark like they have been and lied to. Some users here have even as far as yesterday reporting that they have been told by Dell that 'there is no problem.'
Dude, this is my last Dell. I know that this may be extreme to some peole but I look at how a company handles problems such as this as well as how it reports it to its customer base.
Here is is an example of how a recent problem from a company SHOULD be handled:
Sony Shock Recall