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doh! · 07-17-03, 12:17 AM

Gee, it's really too bad that Dell could not have addressed this in an honest, up front manner - rather than telling customers "there is no problem".

They should have known that they could not hide the issue forever.

Now they have acknowledged that a few customers who have not filed formal complaints are having some isolated problems with the new OS. They freely did this after the dirt was piling up on the industry web sites like C-Net.

What constitutes a formal complaint, being over-run by masses of armed customers? It seems Dell only responds when it sees "the whites of their eyes"

Dell really is a pretty good company, above average in the industry. They have a lot of very good products. Too bad that isolated incidents like this reflect very poorly on the corporation.

Let's hope this is isolated to the Axim product line & will not be repeated in the future.

There are a lot of starving technical people (literally) in the Austin area, maybe a product management change would get the attention of the Axim Technical Support weenies who represent Dell to the public.

Once upon a time, "Corporate Image" was everything

I still think my Axim X5 (2002) is a great bargain.

07-17-03, 12:17 AM	#7 (permalink)
doh! Aximsite Rookie Join Date: Dec 2002 Location: Austin Posts: 51 Thanked 0 Times in 0 Posts	At least the "wonder phase" is over Gee, it's really too bad that Dell could not have addressed this in an honest, up front manner - rather than telling customers "there is no problem". They should have known that they could not hide the issue forever. Now they have acknowledged that a few customers who have not filed formal complaints are having some isolated problems with the new OS. They freely did this after the dirt was piling up on the industry web sites like C-Net. What constitutes a formal complaint, being over-run by masses of armed customers? It seems Dell only responds when it sees "the whites of their eyes" Dell really is a pretty good company, above average in the industry. They have a lot of very good products. Too bad that isolated incidents like this reflect very poorly on the corporation. Let's hope this is isolated to the Axim product line & will not be repeated in the future. There are a lot of starving technical people (literally) in the Austin area, maybe a product management change would get the attention of the Axim Technical Support weenies who represent Dell to the public. Once upon a time, "Corporate Image" was everything I still think my Axim X5 (2002) is a great bargain.