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I have twice had this problem. The first after upgrading Activsync, the second after installing Norton Antivirus (which caused other problems requiring me to reinstall Actisync) The solution that worked for me was to open the Local Area Connection properties for the device under Network Connections and check the 3 boxes 'Client for Microsoft Network', 'File and Printer sharing for Microsoft Networks' and Internet Protocol (TCP/IP)'. I believe I found this advice somewhere in these forums. Hope this helps.
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