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websurfer48 · 06-10-06, 03:35 AM

Today I excitedly recieved my new $500 Axim X51V and could not synch it - it simply sat on the screen saying "Connecting." I was on the phone with their horrible off-shore tech support for 3 HOURS during which I was subjected to:

no less than 4 uninstall/re-installs of ActiveSuck, including one download of the software from Microsoft's website, numerous re-starts of my PC, and numerous soft and hard re-sets of the Axim. The first AND second level support "professionals" didn't seem to know what to do. I was repeatedly told to do the same thing multiple times. We tried disabiling my firewall (free Zonealarm), re-enabling Zonealarm and configuring it to accept the Axim; disabling my anti-virus, etc. What a mess!
http://www.aximsite.com/boards/images/smilies/mad.gif

After I disonnected from the online control of my PC (which was useless) I was prompted to complete a survey; here's what I wrote:

"As a computer professional I've dealt with many tech support professionals. The people you contract with did an extremely poor job of "troubleshooting" my problem. Quite simply I wasted three hours following their directions to do the same thing many many times, with the same results. They need some SERIOUS training. My issue was not resolved and this was a complete waste of my time and effort. This experience has completely extinguished any excitement I felt at having received my $500 piece of crap Axim. They tech support person said they are sending me a new Axim. Now I have to wait another week (at least) for what I pray will be a fully functioning Axim. I had a very good attitude toward Dell and the reputed tech support and have steered many customers toward Dell for PCs and other products - I now have a VERY different attitude toward Dell and will NOT recommend it to the many people who I teach computers to. Dell, by saving a few bucks off-shoring your tech support you've lost me and many others."

So now I wait another week for my new Axim and pray that it works. After reading the many posts on this forum I have no faith that the new one will work.

Dell has gone WAY down in my book.

06-10-06, 03:35 AM	#7 (permalink)
websurfer48 Aximsite Prospect Join Date: Jun 2006 Posts: 6 Thanked 0 Times in 0 Posts	Yet more Axim ActivSuck Problems. Today I excitedly recieved my new $500 Axim X51V and could not synch it - it simply sat on the screen saying "Connecting." I was on the phone with their horrible off-shore tech support for 3 HOURS during which I was subjected to: no less than 4 uninstall/re-installs of ActiveSuck, including one download of the software from Microsoft's website, numerous re-starts of my PC, and numerous soft and hard re-sets of the Axim. The first AND second level support "professionals" didn't seem to know what to do. I was repeatedly told to do the same thing multiple times. We tried disabiling my firewall (free Zonealarm), re-enabling Zonealarm and configuring it to accept the Axim; disabling my anti-virus, etc. What a mess! http://www.aximsite.com/boards/images/smilies/mad.gif After I disonnected from the online control of my PC (which was useless) I was prompted to complete a survey; here's what I wrote: "As a computer professional I've dealt with many tech support professionals. The people you contract with did an extremely poor job of "troubleshooting" my problem. Quite simply I wasted three hours following their directions to do the same thing many many times, with the same results. They need some SERIOUS training. My issue was not resolved and this was a complete waste of my time and effort. This experience has completely extinguished any excitement I felt at having received my $500 piece of crap Axim. They tech support person said they are sending me a new Axim. Now I have to wait another week (at least) for what I pray will be a fully functioning Axim. I had a very good attitude toward Dell and the reputed tech support and have steered many customers toward Dell for PCs and other products - I now have a VERY different attitude toward Dell and will NOT recommend it to the many people who I teach computers to. Dell, by saving a few bucks off-shoring your tech support you've lost me and many others." So now I wait another week for my new Axim and pray that it works. After reading the many posts on this forum I have no faith that the new one will work. Dell has gone WAY down in my book.