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Quote:
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Originally posted by batuckan
[Dell] were too busy selling the devices to properly research issues, and by that time the problem was identified, it was too late. And now people are jumping ship just because they don't want an axim w/WM2003 until it's resolved...
Those of you who have to have the coolest, fastest neatest toy on the block ran out and purchased the upgrade, and or axim w/ WM2003, without proper research...
If you didn't check the FAQ's, do your research or check with others, and then check/verify again, you only have yourself to blame...
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Note the disparity between these last two paragraphs with the first. I fail to see that your "observation" is even valid. First, you acknowledge that Dell didn't properly "research issues" and rushed a faulty product out the door. Then you claim that users, myself included, who may have ordered on June 23rd when reviews of the new OS with the Axim were all positive, are to blame for not doing their own research. How, may I ask, could that have been done? Do you think I plopped fown $343.00 without checking around first? You think anyone around here would throw money around, especially hundreds of dollars, without considering the product? Please. Saying that buying new tech is a crapshoot is BS and conjecture in this issue - the issue here is that Dell, as you previously admitted, foisted a broken product on consumers.
Condescension certainly isn't going to get you anywhere, and looking down on users who purchased an Axim with WM2003 with the expectation that it would be the "coolest" and "fastest" toy on the "block" only reflects on you. I did research. I was thoroughly convinced that the Axim, in conjunction with reviews of WM2003, would be a fantastic deal. Then I got mine. Then I called tech support, sent multiple emails, and got treated like an idiot for claiming that problems existed that Dell refused to acknowledge. Does that sound like customer service to you? Dell offered me $40 to keep the unit when I called Customer Care for an RMA, but I said no because the entirety of my experience, buying the Axim, learning it's newfound deficencies, having a terrible support experience, compounded into one disagreeable week. I didn't want the damn thing because of the way I was treated by Dell. So I sent it back...
...and jumped ship for a 2215.
So, PLEASE, before anyone goes off on members of this forum, or Axim users in general, for being angry about this whole thing, remember that people deserve the product they paid for, and they deserve for it to work properly. There was NO indication that this would be the huge bust that it was, and I feel people are just in complaining (note that I didn't say whining) that Dell reps have provided inadequate service and that Dell itself shipped a faulty product and then proceeded to deny fault,
MY $.02