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Originally posted by ender58074
I have dealt with HP customer support, and the experience was much, much better.
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It is a fallacy to conclude on the basis of one or even three or four experiences with technical support, the overall quality of support given by a company.
I have dealt with Dell on scores of technical support issues, and had only one or two situations that were less than stellar.
I am still undecided on how Dell handled this. Large companies, like governments, are always slow to react to things, and they inevitably stall while they make a decision. The number of complaints on Aximsite, while significant, are not huge for a company like Dell, and there are situations where large companies can have difficulty reproducing errors that are obvious to users, for entirely legitimate reasons.
I think I'll reserve judgement until we see Dell resolve the issue, or not, as it turns out. If Dell does not resolve it in good time and properly, then I will be very disappointed.