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They sent me an x51v after I had 'problems' with 7 different refurbs. I politely stated that I didn't want another refurbed x50v because I had problems with every refurb they had sent me. I then asked to speak to a supervisor, and one called me about 5 minutes later. I spoke with him for 15 minutes and he dispatched an x51v with all the accessories to my house.
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