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what I did was calmly but strongly told the online chat guy that there is no fix for this problem otherwise the solution would have been posted already. Also tell him that the main reason you got the x50v in the first place was because you anticipated you will have to use WM5.
I told the guy that I was using it for business purposes and it was required in the office that I have it in order to communicate with my coworkers. It is essential that you tell them it is for business purposes; they will take you a lot more seriously. Also, don't rant. Instead be calm and collected.
Also, do everything they tell you to do, except the obvious ones like roll back to 2003. Play along with one of their procedures and then tell them that if there was a real procedure it would have been documented.
I got mine in 25 minutes of talking. If they tell you to wait to let them speak to their supervisor, that is a good sign.
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