From what I remember anything that is mail-ordered, internet counts, if the item doesnt ship in 30-days from when it was ordered is automatically cancelled unless the customer agrees to wait, then the 30-day counter starts over again.
The lady probably wasnt informed on the orders she called on, but just asked people if they wanted to keep waiting.
|
Quote:
|
Originally posted by Magadin
Interesting...
As I sit here, Dell calls up and informs me that the product I ordered (WM2003 Upgrade) is still out of stock and did I want to continue to wait for my order or cancel it. A pleasant gesture on their part, however, when I asked for her to expand upon the question, she mentioned that I may want to order the part from somewhere else....
Hmm, how is that possible when it is a "Dell" part for a "Dell" machine...
I informed her I would continue to wait...
My point of this entire thread? I've never received a call from Dell when awaiting shipment of an order, is it possible that the fix they have promised may take longer than expected?
|