Mobility Site - View Single Post - A problem with the document was encountered and it cannot be opened.

Godzboy · 07-27-06, 11:33 PM

I have an Axim 51v and when I try to open a Word document that was saved on my PC and sync'd to the Axim, a Word Mobile 5.0 screen pops up that reads, "A problem with the document was encountered and it cannot be opened." I am able open other Word documents on the Axim, and the file that I cannot open on the Axim, can be opened fine on my PC. This happens with numerous Word files on my Axim. I searched for similar problems on the web and only a few sites mention it and suggest that possibly a template file is missing. My template folder is empty but even if the problem was the missing template, why would some Word files open and some not open? I called Dell but they wanted about $90 to give me the answer and since I bought this less than a month ago and I'm just using it for the first time, I feel that it ought to work right without me having to pay another $90. I tried a hard reboot and sync'd it with the PC again but am still having the same problem. Has anyone had a similar problem? Do I need templates? Where can I find them? I haven't had any luck locating them on the web either.

07-27-06, 11:33 PM	#1 (permalink)
Godzboy Aximsite Prospect Join Date: Jul 2006 Posts: 3 Thanked 0 Times in 0 Posts	A problem with the document was encountered and it cannot be opened. - error message I have an Axim 51v and when I try to open a Word document that was saved on my PC and sync'd to the Axim, a Word Mobile 5.0 screen pops up that reads, "A problem with the document was encountered and it cannot be opened." I am able open other Word documents on the Axim, and the file that I cannot open on the Axim, can be opened fine on my PC. This happens with numerous Word files on my Axim. I searched for similar problems on the web and only a few sites mention it and suggest that possibly a template file is missing. My template folder is empty but even if the problem was the missing template, why would some Word files open and some not open? I called Dell but they wanted about $90 to give me the answer and since I bought this less than a month ago and I'm just using it for the first time, I feel that it ought to work right without me having to pay another $90. I tried a hard reboot and sync'd it with the PC again but am still having the same problem. Has anyone had a similar problem? Do I need templates? Where can I find them? I haven't had any luck locating them on the web either.