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I don't think your IT dept gave you very complete / accurate info. Citrix (from what's described so far) has nothing at all to do with whether someone can sync or not. Citrix is just a Terminal Services alternative. You can have a Terminal Server and an Exchange Server, and an FTP server, and File Server and so on - none of that says anything about whether you can sync or not, which is pretty much just determined by your Exchange version and how it's setup to allow this or not ....
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