Mobility Site - View Single Post - X51v Can't sync - I've hard reset, soft reset, uninstalled, reinstalled! Help!

09-28-06, 06:24 PM

I saw your post and thought maybe this might helped.

First, take a look at my posted message: "I wrote about this about two weeks ago, but the problem seemed resolve itself, so I went no further. Now, the issue has arisen again. When I got home last night I docked my X51V and it synched okay with my home computer. Later, I was having some issues with my Spb Pocket Plus so I uninstalled it and then reinstalled. After that I couldn't get my Axim to synch with the desktop. I went to bed and tried in the a.m.. but still no luck. When I got the office this a.m. the same thing happened on my work pc. - no synch. When I left work last evening the synching was working fine. At work I uninstalled MS activeSync 4.2 and reinstalled it, but still no synch. I have tried multiple soft resets without success. Does anyone have any suggestions or thoughts short of a hard reset, ugh?"

I think your issue has to do with the firewall. I went to microsoft.com/windowsmobile/help/activesync/mcafee.mspx. McAfee is my personal firewall product that I downloaded from Comcast, my ISP. I followed the instructions that they suggested about added in certain information to the firewall, and voila, it worked, almost immediately, as if the dreaded black cloak had been lifted. I am unsure as to which firewall, if any, that you use, but perhaps, it will work for you. If you need more information, let me know. Go to the MS website/windows mobile and find your firewall. Good luck!

09-28-06, 06:24 PM	#6 (permalink)
zoeydanielle Guest Posts: n/a	I saw your post and thought maybe this might helped. First, take a look at my posted message: "I wrote about this about two weeks ago, but the problem seemed resolve itself, so I went no further. Now, the issue has arisen again. When I got home last night I docked my X51V and it synched okay with my home computer. Later, I was having some issues with my Spb Pocket Plus so I uninstalled it and then reinstalled. After that I couldn't get my Axim to synch with the desktop. I went to bed and tried in the a.m.. but still no luck. When I got the office this a.m. the same thing happened on my work pc. - no synch. When I left work last evening the synching was working fine. At work I uninstalled MS activeSync 4.2 and reinstalled it, but still no synch. I have tried multiple soft resets without success. Does anyone have any suggestions or thoughts short of a hard reset, ugh?" I think your issue has to do with the firewall. I went to microsoft.com/windowsmobile/help/activesync/mcafee.mspx. McAfee is my personal firewall product that I downloaded from Comcast, my ISP. I followed the instructions that they suggested about added in certain information to the firewall, and voila, it worked, almost immediately, as if the dreaded black cloak had been lifted. I am unsure as to which firewall, if any, that you use, but perhaps, it will work for you. If you need more information, let me know. Go to the MS website/windows mobile and find your firewall. Good luck!