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Captaint,
Whilst your enthusiasm and support is welcomed I can see why Trevor was annoyed as it has never been stated here that he was "responsible for Windows Mobile 2003 Upgrade being available to Australia or not" - he is just a sales manager that I hoped would help our cause. Obviously he doesn't care or more likely (to be fair to him) is not in a position to help us. (Mind you, if he's that pi**ed off with us then maybe he'll nag the powers-that-be at Dell A/P into action!). One thing all this does show is that no-one at Dell A/P ever bothers to check these forums to see what their *real* customers are saying! Anyway, if someone does get back to you please remember to post here again so we can keep up with progress.
In the meantime, as the guy who started all this, I think we should probably leave Trevor alone - just sign the petition, post here and ring Dell to complain/enquire etc. I think we need to concentrate on trying to contact the people we've had proper feedback from... DefSac said he had contact with someone called Nicole which sounded promising, with any luck we'll hear from him again with a follow up.... DefSac, you out there?
I certainly agree with Nathan though - where has that famed Dell customer service disappeared to? I've had various bits of Dell hardware for the last 5 years or so and they *were* excellent for a long time... I can remember Michael Dell telling a business magazine that was a huge factor in Dell's growth - now they're seemingly too busy selling to corporate giants to remember their original and most loyal customers... sigh.
Mike.
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