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Quote:
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Dear Derek,
Thank you for contacting Dell Warranty Support.
Derek, I understand your concern. It seems that the situation needs to be analysed in a much more interactive manner, which is only possible over the phone, so I would kindly request you to call our phone technical support at 1-800-822-8965.
They will provide you the reslolution to the issue much more quickly than through e-mail support.However, please note this does not prove the incapability of the e-mail support, but there are certain issues which due to frequent verifications and confirmations get delayed over the e-mail.
This is to ensure a better and efficient service to our valued customers. I am extremely sorry for the inconvenience caused.
Respectfully,
Ashish
Dell Rep ID DG1934
Dell US Warranty Support
http://support.dell.com
If you have any new issues with this system, or need assistance with another Dell system, please submit a new request via our web site - http://support.dell.com by clicking on Contact Us - E-mail Product Support. Submitting a new request will help ensure that your support request gets properly routed to a technician that can best assist in resolving your issue.
If you require additional help on this issue, please reply to this e-mail (without modifying the subject line) so we can continue to assist in a resolution. If your issue is urgent and requires immediate assistance, please utilize our 24 hour phone support at 800-822-8965.
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Well... I guess I should call them? I'll try to do that tomorrow.
Also note the guy's name, Ashish? Man... I dunno if I want to call them, I have a really really really bad time with accents. I think I called them one time about a year ago about my x50v. I had a hard time...