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did you install the Dell driver? have you tried to reset the PC and soft reset the Axim soft reset is the button, not turning it on and off. Failing that, reinstall AS, if there are other USB devices remove and and plug the cradle directly to the PC.
I've seen that now and then but normally the one-finger salute fixes it :)
There is also AS 3.7 on the website which seems to be a little more stable than 3.5 on the CD.
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