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You don't have to lose sound quality and it doesn't have to be unreliable. Hence my comments about it needing significant expertise and expense to be deployed "properly".
I know of one major telecommunictions carrier that is running a portion (and soon it will be most) of their long distance traffic over an IP Network. And we're not talking about a little rinky dink mom-and-pop carrier here, we're talking about a LARGE carrier. The fact is that the end users cannot tell the difference in this case.
So just like there are bad LAN deployments and good LAN deployments, there are good and bad VOIP deployments.
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