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troedner · 02-12-03, 01:38 PM

Ordered my Axim 5 01/18/03, got it 02/05/03. I also had problems getting it to connect. I run XP home ed. on a Dell Dimension 8200 PC. First Dell techie concluded my Activesync CD was bad (not true). I called back the next night and after an hour & 1/2, the 2nd techie had me try it on my son's older windows 98 computer. It worked fine. He had asked me if I had installed any firewalls. I told him I had Norton Internet security several times. Finally, at the end he read me a list of software. Guess what? Norton internet security was on the list. I disabled it and was able to connect fine.

So, if you call for support on this, have them read you the list of software!

Good luck.

02-12-03, 01:38 PM	#5 (permalink)
troedner Aximsite Prospect Join Date: Feb 2003 Posts: 1 Thanked 0 Times in 0 Posts	Ordered my Axim 5 01/18/03, got it 02/05/03. I also had problems getting it to connect. I run XP home ed. on a Dell Dimension 8200 PC. First Dell techie concluded my Activesync CD was bad (not true). I called back the next night and after an hour & 1/2, the 2nd techie had me try it on my son's older windows 98 computer. It worked fine. He had asked me if I had installed any firewalls. I told him I had Norton Internet security several times. Finally, at the end he read me a list of software. Guess what? Norton internet security was on the list. I disabled it and was able to connect fine. So, if you call for support on this, have them read you the list of software! Good luck.