I thought I would relay my recent calls with technical support:
I just picked up a used x50v with WM5 upgrade for CHEAP on ebay from all the idiots who don't realize its the same exact hardware as the x51v minus some very expensive ROM...granted they get a working copy of WM5. Well as most of you know, and now me
, the WM5 upgrade was a sham!!!
So I called to gripe and find out what they were doing about it. Mainly to see if I could socially engineer my way into finding out when the new ROM update would come out.
Fortunately I got a guy who really did speak pretty good English...
He said they'd release it online and send out an email to all the people who had purchased the upgrade. Furthermore, and adding further insult to injury, Dell will release this 5.0 upgrade for free to everyone is my understanding. He told me it would be released in about a month. In desperation to get a more specific date, I complimented his english and eventually ended up talking to his manager.
The manager tried to smooth over my misgivings with Dell. All the while I told him how I was a reluctant former user of HP's and regretted not getting the more expensive hx4705. This really got his goat and he finally told me the WM5 ROM would be released in "2 DAYS!!!!!!!!!!!"
We'll see, he could just be telling me what I wanted to hear, but he sounded sincere and was a manager...
Again, the promise was 2 days and it would be released to everyone via dell's website!